I sent David an email marked “urgent” regarding delivery and the overpayment.
GET IT DONE MOVERS DRIVER
And guess what, the amount the driver requested was $51 more than my contract price. Against my better judgment, ended up sending the driver cash via PayPal. He held my car for literal ransom and asked if I could have my friends pay him? I would never ask someone to loan me $800, and who keeps $800 cash on hand? Called David multiple times- left voicemail with no return call.
I was very taken back by this little “surprise”. The driver of the truck (who was actually pretty nice and not affiliated with Get It Done Transportation) called me as he was dropping off the car to ask where the cash was since his records showed the drop off was, “cash on delivery”. We had agreed when my car was delivered that the balance of the payment would be paid via credit card since I was not going to be in that state yet so I had a friend picking up the car in the other state. No excuse not to keep me informed- customer service 101. Extremely poor service to leave somebody hanging like I was left- completely irresponsible and unprofessional not to call me back to say the shipment will actually be the following day vs. I was left waiting and waiting until the evening of the day my car was scheduled to ship, and that is how/when I figured out my car would not be going on that scheduled day. If/when he does answer the phone, he would ask if he could call me right back in 5 minutes and then never call back. What did bother me greatly was the fact David would not give me an exact time of my car’s departure which I was trying to plan around (packing and work) so it was very frustrating. My car went a day later than scheduled, but that did not bother me so much. We agreed on a price (in writing), and I gave a deposit in September to have my car shipped in November. Poor service and communication, contract price not honored, agreed upon payment method not honored, overpayment not refunded have been the lowlights of my experience with this company/David Pein.ĭavid Pein demonstrated very poor communication and is unresponsive to the point I think he is dodging my calls when he sees my number on caller id.
Do yourself a favor and book your transportation elsewhere- plenty of better options than this place. My experience with Get It Done Transportation was awful.
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